14 West

Systems Engineer

Job ID 2021-3161
Job Locations
US-MD-Baltimore
Category
Information Technology

Overview

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We are looking for a well-qualified lead systems engineer who will work with multiple teams to provide support to our organization, primarily managing monitoring and alerting platforms. The ideal candidate is not only an effective and disciplined systems engineer, but also one who is creative, a self-starter, motivated, and able to manage multiple priorities for our operations and development teams. The position requires a systems engineer to perform duties in our data telemetry platform, New Relic, and our infrastructure monitoring tool, Site24x7 and have knowledge and experience supporting and deploying service level indicators for systems that are highly available. In addition, this position requires good communication to be able to work with application and development teams to help define and deploy service level indicators for multi-tiered, highly available, and clustered applications and databases. 

 

 You can learn more about life at 14 West by checking out our WestWord blog.

Responsibilities

 

  • Lead continuous monitoring improvement program facilitating retrospectives, historical reporting, alerting, application, infrastructure, and service metrics
  • Collaborating with development and product teams to ensure critical services are monitored to provide service level indicator metrics on all key and critical services
  • Correlating telemetry data trends across infrastructure and application systems
  • Building dashboards and reports to highlight uptime and service reliability
  • Installing and configuring monitoring software for Windows, Linux, and Kubernetes environments
  • Automating monitor software maintenance and updates
  • Building automations and repeatable scripts to efficiently execute tasks
  • Maintaining proper documentation; and following/adhering to mandated configuration management procedures

Qualifications

  • Experience implementing, configuring both infrastructure and application monitoring tools
  • Experience and expertise with telemetry data platforms like New Relic, SysDig, vRealize Operations Manager, Blue Medora, Datadog, Prometheus, and Grafana
  • Proficient in working with Windows and Linux operating systems: Windows Server 2012/2016/2019, CentOS7, RHEL 7
  • Extensive experience with installation/setup/administration of configuration management support tools
  • Experience and expertise monitoring multi-tiered, highly available, and clustered applications and databases
  • Working knowledge of VMWare vSphere/ESXi
  • Working knowledge of AWS EC2 operations and support
  • Technical knowledge of common network protocols/services to allow for interaction with the Network Operations Team on network configuration specially related to load balancing clustered front-end services
  • Ability to work with development teams to tune and configure application monitoring
  • Ability to troubleshoot, update, and create scripts/applications
  • Strong customer service and organizational skills
  • Strong oral and written communication

We offer a wide variety of benefits, programs, and services to our employees, including:

  • Medical, vision, and dental insurance plans
  • Employer-subsidized parking
  • 401(k) plan with employer matching
  • Generous vacation time and paid holidays
  • Fitness programs and discounts
  • Casual dress code

About 14 West

14 West exists to help companies grow and innovate on their own terms, and become sought-after employers. With the support of our experts and solutions, our clients are free to focus on their ideas, products, and customers. Our services include Personnel & Talent Acquisition, Financial Services, Communications, Legal, Technology Solutions, and Facilities. 

 

Before applying for a role at 14 West, there are a few things you should know. We work hard. We like unique perspectives. We believe our time is better spent on testing new ideas than perfecting old ones. And we don't hold hands. Instead, we give people the freedom and resources they need to forge their own path. So, while there are no road maps to success, there are no limitations.

 

14 West is an Equal Opportunity Employer and complies with all applicable Federal, State and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. Applicants with disabilities who require a reasonable accommodation to participate in the application and/or interview process may contact us at here@14west.us to arrange for such accommodation.

 

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