14 West

BI TechOps Analyst

Job ID 2020-2978
Job Locations
Business Intelligence





14 West is seeking a TechOps Analyst for the Business Intelligence Department (BI). The ideal candidate will be responsible for maintaining and enhancing BI’s current data programs. This person would also support data development activities to support reports, dashboards and predictive analytics. Drive for quality-driven outputs and sharpened database skills allow team members to grow and mature within the department and company. 


A successful DataOps Analyst will be able to thrive in a fast-paced environment and demonstrate a method of; strong decision-making skills, excellent communication skills (both written and verbal) and a strong aptitude of TSQL programming. Additionally, this role requires high self-motivation to deliver, desire to provide proactive resolutions, and a sincerity to sharpen TSQL skills.


In 2016, 2017, 2018, and 2019, 14 West was voted one of Baltimore’s Top Workplaces by The Baltimore Sun. You can learn more about life at 14 West by checking out our WestWord blog.


  • Ensure program service level agreements are enforced by monitoring and maintaining over 200 productionized data programs.
  • Help triage and facilitate communication during system maintenance, unplanned downtime, or breeched service level agreements.
  • Monitor the health of the data environment and programs by identifying and communicating storage and performance risks.
  • Help triage helpdesk tickets by confirming or identifying program bug fixes. Be able to understand and incorporate the development team when needed.
  • Complete assigned data quality fixes and enhancements in a professional and timely manner.
  • Be able to effectively elicit and interpret business requirements and translate them to the team.
  • Continually evaluate new technologies and keep up to date with current technology enhancements to meet current and future business intelligence, reporting, and application development needs.
  • Maintain a flexible work schedule to meet various demands of client support and on-call requirements (limited).
  • Implement and enforce effective development lifecycle practices as well as to serve as a steward for developing quality driven solutions.
  • Review and take ownership of the data landscape. Ensure performance, security, and availability of the data program outputs.


  • Strong experience in managing multiple data programs and diverse application dependencies.
  • Understanding of relational database architectures, techniques, and methodologies to support application and reporting needs.
  • Strong understanding of TSQL including performance and maintainability concepts. Capable of troubleshooting common database issues.
  • Understanding of database and ETL design principles and best practices.
  • 2+ years’ of experience working in a database environment.
  • Excellent interpersonal skills including strong written and verbal communication.
  • Clearly articulate and document standards and procedures.
  • Maintain a high level of quality coding outputs with minimal oversight.
  • Manage and prioritize their own work and meet agreed upon deadlines.
  • Work and integrate as needed with various project teams.
  • Willing and motivated to learn about the marketing business.

Desirable Requirements

  • Proactive approach to application support.
  • Knowledge of Big Data Technology’s or Analytical tools
  • Knowledge of direct marketing principles and best-in-class methodologies

We offer a wide variety of benefits, programs, and services to our employees, including:

  • Medical, vision, and dental insurance plans.
  • Employer-subsidized parking.
  • 401(k) plan with employer matching.
  • Generous vacation time and paid holidays.
  • Fitness programs and discounts.
  • Casual dress code.

About 14 West

14 West exists to support entrepreneurs, to promote the growth and protection of their businesses, and to provide them with the resources they need to be great workplaces that attract and retain exceptional talent.


By relying on us, our clients enjoy the unique luxury of focusing on their passion... and we get to focus on ours. We take a custom-tailored approach to every solution for every client. We believe passion is a critical ingredient in the services we provide. And we strive to deliver leading-edge yet sustainable strategies that promote perpetual growth.


14 West is an Equal Opportunity Employer and complies with all applicable Federal, State, and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. Applicants with disabilities who require reasonable accommodation to participate in the application and/or interview process may contact us at here@14west.us to arrange for such accommodation.



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