14 West

Member Service Specialist (Perfect Opportunity for a Recent College Graduate)

Job ID 2020-2909
Job Locations
US-MD-Baltimore
Category
Customer Service

Overview

MMP_Logo_HiRes

 

Money Map Press is looking for a Member Service Specialist to join their team! This is a great opportunity that offers experience and exposure to a variety of departments and is known as the incubator for the entire Money Map Press company. If you are an upcoming or recent graduate, or simply looking to make a career transition- they want to connect with you.

 

This position demands someone who is detail-oriented, learns quickly, and can handle multiple tasks at once.  A Member Service Specialist is the first line of contact for customers with questions and concerns. Their main goal is to resolve a customer’s problem efficiently in one call. Therefore, you will be asked to anticipate and/or take proactive measures to offer alternative solutions.

 

You will be assisting customers by primarily taking inbound calls, responding to emails, and live chat.

Responsibilities

  • Ensuring customer satisfaction by creating the “WOW” experience.
  • Receive on average 40-60 inbound calls per day.
  • Handle 30-50 emails from their subscribers daily.
  • Become knowledgeable with their CRM software and website.
  • Educating subscribers on services and current promotions.
  • Providing account overview and maintenance.
  • Upsell customers into new programs or elite memberships.
  • Retain customers that want to cancel using various methods.
  • May be tasked with additional projects and duties.
  • Contribute ideas to sales and marketing efforts.

Qualifications

To succeed in this position, you must: 

  • Be passionate about helping customers and contributing to a customer-centric culture.
  • Be flexible to complete any duties that are assigned.
  • Be an independent thinker who can critically problem solve.
  • Have a working knowledge of current technologies, such as Microsoft Office and Excel.

About Money Map Press

Money Map Press is a group of top experts focused on the global economy. Led by veteran publisher Mike Ward, they have one goal: to make investing profitable. Their subscribers get access to a team of investment experts with more than 250 years of combined experience who deliver analysis and actionable investing ideas to put subscribers on a path to greater wealth.

Working there can be heaven on Earth for someone who is hungry to learn and have a fun, fulfilling career.

But it’s not the place for everyone...

One of the qualities you need to possess to make it at Money Map Press is drive. And we mean “through-the-roof” kind of drive. The kind of drive that can – and has, actually – double a company’s size and revenues in just 18 months.

If passion drives everything you do, Money Map Press is looking for you.

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